standard shipping is £3.95, or we cover it if your order hits £30. zero hidden fees at checkout.

yes, we can ship internationally. shipping rates and delivery times vary by country, and some destinations may need to be arranged manually by our team rather than through our standard checkout. If you’re unsure, feel free to contact us.

we’ll shoot you an email with a tracking link. you’ll know exactly when it’s going to hit your flat.

all uk deliveries typically take 2–4 business days. If your package hasn’t arrived within 7 days, please email info@gleamierlondon.com or send us a DM on instagram, and we’ll address it as swiftly as possible.

check your spam folder first. if it’s not there, you probably made a typo at checkout. email info@gleamierlondon.com with your name and we’ll solve it together.

Because our products are fragrance items, we can’t accept returns on opened bottles. we do not take back opened oils or used sprays—it’s a hygiene reality and we don't resell used goods. If your order arrives damaged or faulty, email info@gleamierlondon.com within 48 hours of delivery with a photo and your order confirmation. We’ll review it quickly and make it right. Approved returns must be unused, sealed, and in their original packaging. Return shipping costs are the customer’s responsibility.

If the product isn’t right, let’s get it sorted. Here is the 1% effort way to do a return:

1. Take a quick photo or video showing the issue. We need to see what's wrong to fix the problem.

2. Send the photo, your name, and your order ID to info@gleamierlondon.com, so we can verify the purchase.

3. We’ll review your request within 1-3 business days. (Just a heads up: we might ask for a quick ID check or purchase confirmation for verification)

4. Once approved, we’ll issue a return label.

once we receive your return, we process the refund immediately. It usually takes 7-10 business days for the money to show back up in your account, depending on your bank's policy.

we’ll get it sorted. send a photo of the damaged products and your order number to our email within 48 hours of delivery. we’ll verify the order and dispatch a replacement asap.

our bad. send a quick photo of what you actually received to info@gleamierlondon.com. we will fix the error and get the right gear sent out to you immediately.

visa, mastercard, amex, apple pay, and google pay.

100%. we use a fully encrypted checkout system. your details are completely locked down.

drop 5-10 drops of oil straight onto the stones. no water, no cords, no daily maintenance. the stones absorb the oil and naturally release the scent. just leave it on your shelf or desk and the room is handled. 1% effort.

depends on how heavy you want the vibe. a few drops usually keep the space sorted for a few days. when it starts fading, just drop more. a single bottle of oil lasts months.

only if you’re doing a total reset with a completely new scent. if you are, take the stones out, rinse them in warm soapy water, and let them air dry completely before dropping the new oil. if you're just topping up the same scent, zero maintenance required.

depends on your vibe. petal is your soft upgrade, perfect for bedsides and cramped shelves. peak is your high-spec anchor with a glass mountain base, built to look like elite gear for a desk, living room, or shared space.

yeah, that’s just reality. natural crystal isn't manufactured plastic. the raw stones naturally have internal inclusions, rough cuts, and different tones. it means your crystal is real.