Terms and Conditions

Terms and Conditions

Last updated: 13th May 2025 

Gleamier is a trading name operated by Rose is a rose Ltd. We’re delighted to bring you a thoughtfully selected range of luxury home fragrances crafted to enrich your daily life.

Rose is a rose Ltd is a company registered in England and Wales (Company No. 15348454), with its registered office at 27 Old Gloucester St, London WC1N 3AX (‘we’, ‘us’, or ‘our’).
You may contact us at: in**@************on.com.

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your use of our website, www.gleamierlondon.com (the “Website”), and any related services. By accessing or using our Website, you agree to be legally bound by these Terms and our Privacy and Cookie Policies. If you do not agree, please do not use the Website.

By using our Website, you confirm:

• You are at least 18 years old or have the consent of a legal guardian.

• You are legally capable of entering into binding contracts.

• You will comply with all applicable laws and regulations.

Some services may be subject to additional terms, which will be made available and deemed accepted by continuing to use those services.

2. About Using Our Website

We aim to keep our Website accurate and up to date. However, we may update content, suspend access, or remove the Website at any time without notice. We are not liable if the Website becomes unavailable.

We aim to make our Website accessible to all users. If you experience difficulty using it, please contact us at in**@************on.com.

3. Privacy and Cookies

We take your privacy seriously. Your personal data is processed in accordance with our Privacy Policy and Cookie Policy, which explain what data we collect, why we collect it, and how it is used.
By using our Website, you consent to this processing and warrant that all data provided by you is accurate.

We also use cookies and similar technologies for website functionality and analytics. For more information or to manage your preferences, please refer to our Cookie Policy.

4. Your Responsibilities

 

4.1 Legal Use

You agree not to misuse the Website. You must:

• Act lawfully and not disrupt or damage the Website.

• Respect the intellectual property rights of Rose is a rose Ltd and others.

• Avoid using our services for any fraudulent or unauthorised purpose.

4.2 Security and Accounts

If you create an account, you must:

• Provide accurate information.

• Keep login details secure.

• Notify us of any unauthorised use of your account.

We may suspend or terminate access if we believe the Terms are breached.

5. Intellectual Property

All content on our Website—including text, images, graphics, branding, and software—is the property of Rose is a rose Ltd or its licensors and is protected by intellectual property laws.

You must not copy, distribute, or modify any part of the Website without our express written consent.

The “Gleamier” trademark is legally registered in the UK, EU, China, and the US. Any misuse or unauthorised use of our brand may result in legal action.

6. Orders and Sales

 

6.1 Placing an Order

To place an order, you must be over 18 and capable of entering into a contract. You agree to provide accurate billing and delivery information. Orders may be refused or cancelled at our discretion.

6.2 Order Confirmation

You’ll receive an email acknowledging receipt of your order. This is not acceptance. We’ll confirm acceptance once your order is processed and dispatched.

6.3 Pricing and Availability

Prices are inclusive of VAT (where applicable) and may change without notice. We reserve the right to cancel orders with pricing errors or out-of-stock items.

6.4 Delivery and Risk

Delivery charges and timelines are shown at checkout. Once we hand your parcel to the courier, risk transfers to you.

6.5 Payment

We accept payment via major credit/debit cards. Ownership of goods transfers to you only once full payment is received.

6.6 Cancellations and Returns (Consumer Rights)

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving the goods. To cancel, email in**@************on.com with your order number. You must return goods in their original condition within 14 days of cancellation. You are responsible for return shipping costs.

We will refund:

• The item price

Refunds are issued to the original payment method within 14 days of receiving the returned item.
Returns are subject to inspection—damaged or used goods may not be refunded in full.

For full details, please see our Shipping & Returns Policy.

6.7 Use Restrictions

All products are for personal use only. Commercial resale or unauthorised distribution is prohibited and may result in trademark infringement claims.

7. Liability

We aim to offer a smooth shopping experience, but:

• We don’t guarantee uninterrupted access to the Website.

• We’re not liable for indirect losses (like lost data, profits, or business).

• Use of our Website and products is at your own risk.

Nothing in these Terms excludes our liability for death or personal injury due to our negligence or for fraud.

8. Third-Party Services and Links

Our Website may include links to third-party websites or services. We are not responsible for their content, availability, or practices. You access them at your own risk.

If you connect third-party accounts (e.g., social media), you consent to us accessing relevant data to improve your experience.

9. Indemnity

You agree to indemnify Rose is a rose Ltd, its affiliates, and employees from any legal claims, costs, or damages arising from your breach of these Terms or misuse of the Website.

10. Our Rights

Failure to enforce any part of these Terms does not waive our right to enforce them later.

11. Changes to Terms

We may amend these Terms at any time. The latest version will be posted on this page. Continued use of the Website implies your agreement to the updated Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively in the courts of England and Wales.