Last updated: 13th May 2025
At Gleamier, operated by Rose is a rose Ltd, we are committed to protecting your privacy and handling your personal data with transparency and respect. This Privacy Policy outlines what information we collect, how we use it, your rights, and how you can contact us.
- Who We Are
Rose is a rose Ltd
Registered in England and Wales (Company No. 15348454)
Registered office: 27 Old Gloucester St, London WC1N 3AX
Email: in**@************on.com
- What Personal Data We Collect
We may collect and process the following information:
- Identity and Contact Data: Name, email address, phone number, postal address.
- Account Data: Login details, preferences, saved items.
- Transaction Data: Order history, payment information (processed via secure third-party payment gateways).
- Technical Data: IP address, browser type, operating system, device identifiers.
- Usage Data: How you use our website, pages visited, time spent on site.
- Marketing Preferences: Your preferences for receiving marketing communications.
- How We Collect Data
We collect personal data through:
- Forms on our website (e.g. account creation, checkout, newsletter sign-up)
- Cookies and similar technologies (see our Cookie Policy)
- Communication with customer support
- Third-party tools like analytics and payment providers (only what’s necessary)
- How We Use Your Data
We use your data to:
- Fulfil and manage your orders
- Provide customer service and support
- Personalise your shopping experience
- Send order confirmations, updates, or important service messages
- Manage your account
- Send marketing emails (if you opt-in)
- Improve our website and services through analytics
We only process your data when we have a lawful basis, including:
- Contractual necessity – to fulfil a purchase
- Consent – for optional marketing
- Legal obligations – for record-keeping, fraud prevention
- Legitimate interests – for improving our service and preventing abuse
- Who We Share Your Data With
We may share your data with:
- Payment providers (e.g. Stripe, PayPal)
- Delivery partners (e.g. Royal Mail, DPD)
- IT and website support providers
- Analytics and marketing tools (e.g. Google Analytics, Meta, Klaviyo)
- Legal or regulatory bodies where required
We never sell your data.
- International Transfers
Some of our service providers may process data outside the UK or EEA. When this happens, we ensure safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your rights.
- Data Retention
We retain your data only as long as necessary:
- Account and order data: up to 6 years (for tax/legal reasons)
- Marketing data: until you unsubscribe or request deletion
- Browsing data: see Cookie Policy for duration details
- Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict certain processing
- Withdraw consent for marketing at any time
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, email us at in**@************on.com.
- Marketing Preferences
We’ll only send you promotional emails if you’ve opted in. You can unsubscribe at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us at in**@************on.com
- Security
We use appropriate security measures to protect your data, including encryption, secure hosting, and access controls. However, no method of transmission over the internet is 100% secure.
- Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date updated above.