How much does shipping cost?
Shipping starts at £5. We offer complimentary standard shipping on all UK orders over £50.
Do you ship internationally?
We currently only ship within the United Kingdom. However, we are working to offer international shipping in the future.
Can I track my order?
Yes! Once your order ships, you’ll get a tracking link to follow your Gleamier goodies every step of the way.
How many business days does shipping take?
All UK deliveries typically take 2–4 business days. If your package hasn’t arrived within 7 days, please email info@gleamierlondon.com or send us a DM on instagram, and we’ll address it as swiftly as possible.
What payment methods do you accept?
We accept all major debit/credit cards (Visa, Mastercard), Klarna, PayPal, and Apple Pay—whatever makes your Gleamier purchase easiest!
Is my payment information secure?
Yes, we use encrypted checkout to keep your info safe.
Can I cancel my order?
Unfortunately, we are not able to cancel an order once it has been placed.
Can I change the address in my order because I put wrong address in my order?
Please be careful when entering your shipping address, Gleamier will not be responsible for orders sent to the incorrect delivery address provided by the customer.
Do you offer returns?
Please note, Gleamier reserves the right to refuse all returns, reshipments, and refunds.
Due to the unique nature of our products, returns are not typically recommended. However, to prioritise your satisfaction, we offer a 14-day return policy under specific conditions*. To safeguard against fraud and counterfeit items, specific conditions must be met for returns, including providing photographs or videos of the issue and a screenshot of your order confirmation email.
You may also read our return policy here for reference.
Condition*:
Items must be returned in their original, unused condition, sealed, and in their original packaging. Due to the nature of home fragrances, we cannot accept returns of opened or used items.
Do you offer exchanges?
Unfortunately, we are unable to process exchanges at this time.
How can I check the status of my order?
Please log into your account to check the status of your order. if you do not have an account, please refer to the ‘track order’ link here.
I noticed small black flecks or golden tones in my crystal
Our crystals are natural and one of a kind — which means no two stones are ever exactly alike. Flecks, golden tones, or delicate markings are part of the stone’s natural formation, not flaws. We believe these unique traits are part of what makes your piece special. As such, we do not offer refunds or returns for natural variations.
What should I do if I have not received any order confirmation?
Sending order confirmations can sometimes take up to 24 hours due to high demand. if you have not received your order confirmation email after 24 hours, please contact us via our contact us page.
What’s your return policy?
In any case that necessitates a product return, we apologise in advance for any inconvenience caused and are committed to continual improvement. In the unlikely event that a product arrives damaged or faulty items, the customer must contact customer service within 48 hours of receipt.
Due to the unique nature of our products, returns are not typically recommended. However, to prioritise your satisfaction, we offer a 14-day return policy under specific conditions*. To safeguard against fraud and counterfeit items, specific conditions must be met for returns, including providing photographs or videos of the issue and a screenshot of your order confirmation email. Please note that return shipping costs are the responsibility of the buyer. The original shipping cost is non-refundable, and the cost of sending the item back to us will be deducted from your refund amount or paid directly by you when arranging the return shipment.
Condition*:
Items must be returned in their original, unused condition, sealed, and in their original packaging. Due to the nature of home fragrances, we cannot accept returns of opened or used items.
What if my product arrives damaged?
If you receive a damaged or defective item, please contact us , within 48 hours of receiving your order, via our contact us page. please provide us with your order number and multiple photos of the damaged product/s.
What if I received incorrect items in my order, what should I do?
Please visit our page here within 48 hours of receiving your order, so that we can take care of this for you. please provide your order number along with a photo of the incorrect item you received.
What are the steps for return?
- Document the Condition:
Take clear photos or videos of the item, highlighting the reason for the return. This visual documentation will help expedite the process.
- Contact Us:
Send an email (info@gleamierlondon.com) with the documentation attached. Include your name, order ID, and proof of purchase for quick verification.
Email Template for Faster Return Process:
– Your Name:
– Order ID:
– Reason for Return:
– Attach screenshot or video of the product
– Attach proof of purchase
**Important:**
To maintain integrity and fairness, identity verification may be required for return requests. This could include confirming purchase details or providing an ID.
- Review and Approval:
Submissions are reviewed within 1-3 business days.
- Return Label Issuance:
Upon approval, a return label will be emailed to you. Refunds are processed immediately but may take 7-10 business days to reflect in your account.
- Return Packaging:
Seal the item securely with the provided return label and arrange for courier pickup. We will coordinate the pickup for your convenience.
- How long does a refund take?
Refunds process within 5-10 business days after we receive your return—back to shining in no time!
Do I have to set up an account to place an order?
No, you do not have to set up an account to place an order.
How do I create an account?
You can create an account by clicking here.
I forgot my password, what should I do?
To reset your password, click here. You will then be prompted to enter the e-mail address you used to create your account. Once you submit, you will receive an e-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password this page.
How do I subscribe to emails or cancel my existing email subscription?
You can easily subscribe to emails by visiting gleamierlondon.com and using the sign up form located in the footer at the bottom of the page. if you want to cancel/unsubscribe, you can click unsubscribe by locating the “unsubscribe” link within your email.
How do I contact you?
Email us at info@gleamier.com or message us on Instagram/TikTok—we’re here to help!
What if I have an issue not listed here?
No worry —reach out to us, and we’ll sort it out together.
When should I expect a responses from your customer service team?
We respond to all emails as soon as possible. Our goal is to respond to all consumers within 24-48 hours, however we often experience delays during peak times.